Offer FAQs
1. Who can qualify for this offer
This offer is available between 12.00am on 24th October 2022 and 11:59pm (GMT) on 27th November 2022 to customers who purchase an Aviva Life Insurance policy.
2. When do I need to claim my gift by?
You will receive an email inviting you to choose your gift within 28 days of receipt by Aviva of your 6th monthly premium. You will have a period of 30 days from receipt of this email to choose your gift.
3. How and when do I get my gift?
Once you have chosen your gift, you will receive an email within 10 working days containing a link to your gift, along with details on how to redeem it.
4. I've changed my mind, can I swap my gift?
Once you have made your selection we won't be able to swap your gift. Make sure you select the right gift for you, using the information provided.
5. How long will my gift be valid for?
This will depend on the gift you choose, M&S is valid for 2 years, Sainsbury's is valid for 2 years, Amazon is valid for 10 years.
6. I have not received my gift, what should I do?
Please check your junk/spam file to ensure the email hasn't been saved there. If you still haven't received it please contact us, by completing the Contact Us form.
7. If I have any questions that were not answered here, who can answer them?
If you have a question that is not listed here, please contact us, by completing the Contact Us form.
The Gift Card amount is dependent on the monthly premium paid and subject to 6 monthly payments. Offer is available between 24th October 2022 and 27th November 2022. Offer terms apply.
Amazon.co.uk Gift Card*
1. Is there an expiry period relating to my Amazon.co.uk Gift Card*?
Your Amazon.co.uk Gift Card* is valid for 10 years.
2. How do I redeem my Amazon.co.uk Gift Card*?
When you redeem an Amazon.co.uk Gift Card*, the funds will be stored in ‘Your Account’ and automatically applied to your next eligible order. The original expiry date, applies to any unused funds. For full instructions on how to redeem it click here(Link opens in a new tab).
3. I’m not ready to use my Amazon.co.uk Gift Card* yet, can I save it on my account?
After you’ve entered the code on Amazon.co.uk, they’ll keep the balance in your account for use on future purchases so that you don’t need to enter the code again. You can choose to check out without using it when you select your payment method. Simply uncheck the box next to ‘Use your Gift and promotional balance’. If you don’t see this screen during checkout, you can click Change under the Payment Method heading on the final page before you place your order’. Your available balance will be automatically applied to 1-Click orders.
4. I’m having problems assigning my Amazon.co.uk Gift Card* to my account?
After you’ve entered the code on Amazon.co.uk, they’ll keep the balance in your account for use on future purchases so that you don’t need to enter the claim code again. If you’re seeing an error message that the Amazon.co.uk Gift Card* has already been redeemed, it’s likely to be because the code has already been applied to your account. To check whether the funds are already on your account, view your Amazon.co.uk Gift Card* balance in ‘Your Account’. If you’re still having problems, check the Amazon.co.uk Gift Card* Terms and Conditions to make sure your order meets the rules and restrictions for paying with an Amazon.co.uk Gift Card*.
5. What if my order is more than the value of the Amazon.co.uk Gift Card*?
If your order total is more than your Amazon.co.uk Gift Card* balance, you will need to pay for the remaining balance with an additional payment method.
6. Do I have to spend my Amazon.co.uk Gift Card* in one transaction?
No, once your funds are stored in 'Your Account' you can spend the Amazon.co.uk Gift Card* across multiple transactions.
*Restrictions apply, see www.amazon.co.uk/gc-legal(Link opens in a new tab)
M&S Gift Card
1. Where can I use my e-gift card?
You can use this online at marksandspencer.com and in all M&S stores in the UK, Republic of Ireland and the Channel Islands. Excluding BP Connect stores.
2. Where do I find my gift e-gift card PIN?
Your gift card or e-gift card PIN is a four or five-digit number, this is featured on the PDF e-gift card attachment we sent to you.
3. How can I check my gift e-gift card balance?
You can check the balance of your gift here(Link opens in a new tab)
4. How long is my e-gift card valid for?
Your e-gift card is valid for 2 years from the last spend on it. If you don't use it within the 2 years, any remaining balance will be cancelled.
Sainsbury's Gift Card
1. What’s the expiry date on my Sainsbury's Gift Cards?
All Gift Cards have a 24-month expiry date after which any unspent funds will be forfeited. You can find out your expiry date by calling our customer services on 0800 63 62 62.
2. Can I top up Gift Cards instore?
No, unfortunately not you cannot top up Gift Cards in-store.
3. How do I know how much money is left on the Gift Card?
Once you have purchased something with your Gift Card you will be given a till receipt and a Gift Card statement which will show your opening and closing balance. You can also hand over your Gift Card to a cashier at the till or at the customer service desk and they will swipe it for you to find out the balance. There is also a telephone helpline to call – 0800 63 62 62.
4. Can I use Gift Cards or Vouchers to buy groceries online at Sainsburys.co.uk?
At present you are unable to use your Gift Card online. However, Sainsbury's are working at trying to make this available for customers.
5. Do I get Nectar points when I redeem my Gift Cards or Vouchers?
Yes, all Vouchers, Gift Cards redeemed earn Nectar points instore on relevant products.
6. What can I buy with the Gift Cards?
Sainsbury’s Gift Cards can be used to purchase most products in stores. As part of Sainsbury's terms and conditions, the following products and categories cannot be purchased with a Sainsbury’s Gift Card;
• Branded Gift Cards
• Scratch Cards
• LPG AUTOGAS
• Pay Point product and services
• Prescription products
• Infant Formula
• Tobacco and related products
• BT phone cards
• E TOP-UP Savings stamps
• Postage Stamps
• National Lottery products
• Car park tickets
• Online delivery charges
• Concession coffee shops, restaurants or vending machine purchases
• Petrol or products within petrol stations (apart from when using a petrol card).
7. Can I use my Gift Cards for purchases in petrol stations?
From 16th October 2012 you will no longer be able to use your Gift Card in petrol stations.
8. Can the Gift Cards be used in concessions?
Concessions cannot accept our Gift Cards, but all Sainsbury’s coffee shops do accept them.
9. Can I use my Gift Cards in Sainsbury’s Local in partnership with Euro Garages?
Sainsbury's cannot accept Gift Cards at Sainsbury’s Local in partnership with Euro Garages.
10. Can I use my Sainsbury’s Gift Cards in Argos?
Sainsbury’s gift cards cannot currently be redeemed in Argos stores and Argos gift cards cannot currently be redeemed in Sainsbury’s stores.