FAQs
Offer FAQs
1. Who can qualify for this offer?
You need to open a new Aviva Pension (SIPP) Account between 12:00am 12th February 2025 and 11:59pm 24th March 2025 and apply to transfer at least £20,000 with all transfers being completed by 26th September 2025. You also need to be a UK resident and over the age of 18. More information can be found in the offer T&Cs.
2. Do I need to transfer anything into my new Aviva Pensions (SIPP) account?
Yes you will need to transfer at least £20,000 into your new account between 12th February 2025 and 24th March 2025 to qualify for the offer. Any and all transfers must be completed by 26th September 2025.
3. How and when do I get my gift card?
Once you have chosen your gift, you will receive an email within 28 days containing a link to your gift, along with details on how to redeem it.
4. Can I transfer more than one pension?
Yes you can, but you will only receive one e-Gift card per customer. The value of your e-Gift card will depend on the total transfer value of any eligible pension(s). Please see Terms and Conditions for more details.
5. What is the value of the e-Gift card?
The value depends on the total value of the eligible pension(s) transferred
Total Transfer Value of Eligible Pension(s) Applicable e-Gift Card Value
Between £20,000 and £39,999 £100.00
Between £40,000 and £59,999 £200.00
Between £60,000 and £79,999 £300.00
Between £80,000 and £99,999 £400.00
Between £100,000 and £199,999 £500.00
£200,000 or over £1000.00
6. I have not received my gift card, what should I do?
Please check your junk/spam file to ensure the email hasn't been saved there. If you still haven't received it please contact us, by completing the Contact Us form.
7. If I have any questions that were not answered here, who can answer them?
If you have a question that is not listed here, please contact us, by completing the Contact Us form.
8. What happens if I don't reveal my gift card within the 30 days ?
If you don't reveal your gift card within the 30 days then you will no longer be able to access this so please make sure you make a note of this before this time.
*Restrictions apply, see www.amazon.co.uk/gc-legal(Link opens in a new tab)
Amazon.co.uk Gift Card*
1. Is there an expiry period relating to my Amazon.co.uk Gift Card*?
Your Amazon.co.uk Gift Card* is valid for 10 years.
2. How do I redeem my Amazon.co.uk Gift Card*?
When you redeem an Amazon.co.uk Gift Card*, the funds will be stored in ‘Your Account’ and automatically applied to your next eligible order. The original expiry date, applies to any unused funds. For full instructions on how to redeem it click here(Link opens in a new tab).
3. I’m not ready to use my Amazon.co.uk Gift Card* yet, can I save it on my account?
After you’ve entered the code on Amazon.co.uk, they’ll keep the balance in your account for use on future purchases so that you don’t need to enter the code again. You can choose to check out without using it when you select your payment method. Simply uncheck the box next to ‘Use your Gift and promotional balance’. If you don’t see this screen during checkout, you can click Change under the Payment Method heading on the final page before you place your order’. Your available balance will be automatically applied to 1-Click orders.
4. I’m having problems assigning my Amazon.co.uk Gift Card* to my account?
After you’ve entered the code on Amazon.co.uk, they’ll keep the balance in your account for use on future purchases so that you don’t need to enter the claim code again. If you’re seeing an error message that the Amazon.co.uk Gift Card* has already been redeemed, it’s likely to be because the code has already been applied to your account. To check whether the funds are already on your account, view your Amazon.co.uk Gift Card* balance in ‘Your Account’. If you’re still having problems, check the Amazon.co.uk Gift Card* Terms and Conditions to make sure your order meets the rules and restrictions for paying with an Amazon.co.uk Gift Card*.
5. What if my order is more than the value of the Amazon.co.uk Gift Card*?
If your order total is more than your Amazon.co.uk Gift Card* balance, you will need to pay for the remaining balance with an additional payment method.
6. Do I have to spend my Amazon.co.uk Gift Card* in one transaction?
No, once your funds are stored in 'Your Account' you can spend the Amazon.co.uk Gift Card* across multiple transactions.
*Restrictions apply, see www.amazon.co.uk/gc-legal(Link opens in a new tab)
M&S Gift Card
1. Where can I use my e-gift card?
You can use this online at marksandspencer.com and in all M&S stores in the UK, Republic of Ireland and the Channel Islands. Excluding BP Connect stores.
2. Where do I find my gift e-gift card PIN?
Your gift card or e-gift card PIN is a four or five-digit number, this is featured on the PDF e-gift card attachment we sent to you.
3. How can I check my gift e-gift card balance?
You can check the balance of your gift here(Link opens in a new tab)
4. How long is my e-gift card valid for?
Your e-gift card is valid for 2 years from the last spend on it. If you don't use it within the 2 years, any remaining balance will be cancelled.
John Lewis Gift Card
1. Where can I use my e-gift card?
You can use this online at johnlewis.com and in all John Lewis stores in the UK, Republic of Ireland and the Channel Islands. Excluding BP Connect stores.
2. Where do I find my gift e-gift card PIN?
Your gift card or e-gift card PIN is a four or five-digit number, this is featured on the PDF e-gift card attachment we sent to you.
3. How can I check my gift e-gift card balance?
You can check the balance of your gift here(Link opens in a new tab)
4. How long is my e-gift card valid for?
Your e-gift card is valid for 2 years from the last spend on it. If you don't use it within the 2 years, any remaining balance will be cancelled.
5. Do I have to spend my e-gift card in one go?
No. If the whole amount isn't spent, the remaining balance stays on the card for 2 years from the last transaction.