Offer FAQs
1. Who can qualify for this offer
You need to open a new Aviva Save fixed-term account between 12:00am 16th October 2023 and 11:59pm 31st January 2024 and deposit no less than £10,000 and hold it in the account for no less than 6 weeks to qualify for the offer. You also need to be a UK resident and over the age of 18. More information can be found in the offer T&Cs.
2. Do I need to deposit anything into my new Aviva Save account?
Yes you will need to deposit at least £10,000 into a fixed-term savings account between 16th October 2023 and 31st January 2024 to qualify for the offer.
3. How and when do I get my gift?
Once you have chosen your gift, you will receive an email within 28 days containing a link to your gift, along with details on how to redeem it.
4. I've changed my mind, can I swap my gift?
Once you have made your selection we won't be able to swap your gift. Make sure you select the right gift for you, using the information provided.
5. How long will my gift be valid for?
This will depend on the gift you choose, M&S is valid for 2 years, B&Q is valid for 5 years, Amazon is valid for 10 years.
6. I have not received my gift, what should I do?
Please check your junk/spam file to ensure the email hasn't been saved there. If you still haven't received it please contact us, by completing the Contact Us form.
7. If I have any questions that were not answered here, who can answer them?
If you have a question that is not listed here, please contact us, by completing the Contact Us form.
Amazon.co.uk Gift Card*
1. Is there an expiry period relating to my Amazon.co.uk Gift Card*?
Your Amazon.co.uk Gift Card* is valid for 10 years.
2. How do I redeem my Amazon.co.uk Gift Card*?
When you redeem an Amazon.co.uk Gift Card*, the funds will be stored in ‘Your Account’ and automatically applied to your next eligible order. The original expiry date, applies to any unused funds. For full instructions on how to redeem it click here(Link opens in a new tab).
3. I’m not ready to use my Amazon.co.uk Gift Card* yet, can I save it on my account?
After you’ve entered the code on Amazon.co.uk, they’ll keep the balance in your account for use on future purchases so that you don’t need to enter the code again. You can choose to check out without using it when you select your payment method. Simply uncheck the box next to ‘Use your Gift and promotional balance’. If you don’t see this screen during checkout, you can click Change under the Payment Method heading on the final page before you place your order’. Your available balance will be automatically applied to 1-Click orders.
4. I’m having problems assigning my Amazon.co.uk Gift Card* to my account?
After you’ve entered the code on Amazon.co.uk, they’ll keep the balance in your account for use on future purchases so that you don’t need to enter the claim code again. If you’re seeing an error message that the Amazon.co.uk Gift Card* has already been redeemed, it’s likely to be because the code has already been applied to your account. To check whether the funds are already on your account, view your Amazon.co.uk Gift Card* balance in ‘Your Account’. If you’re still having problems, check the Amazon.co.uk Gift Card* Terms and Conditions to make sure your order meets the rules and restrictions for paying with an Amazon.co.uk Gift Card*.
5. What if my order is more than the value of the Amazon.co.uk Gift Card*?
If your order total is more than your Amazon.co.uk Gift Card* balance, you will need to pay for the remaining balance with an additional payment method.
6. Do I have to spend my Amazon.co.uk Gift Card* in one transaction?
No, once your funds are stored in 'Your Account' you can spend the Amazon.co.uk Gift Card* across multiple transactions.
*Restrictions apply, see www.amazon.co.uk/gc-legal(Link opens in a new tab)
B&Q eGift Card
1. How do I redeem my B&Q eGift Card?
Redeeming is easy! Once you've become eligible and have selected the B&Q eGift Card, we'll send you a digital eGift Card. You can then use this digital eGift Card either online at www.diy.com(Link opens in a new tab) or at your local B&Q store.
2. Can I use my B&Q eGift Card gift across multiple different transactions?
You don’t need to spend your full gift card balance at once. You can pay using a gift card online or in store, and any remaining balance will remain available for future purchases at www.diy.com(Link opens in a new tab) or at any of our UK stores.
3. How long do I have to use my gift?
The eGift Card is valid for 5 years and the exact expiry date will be presented on your gift page, once you've chosen this as your preferred gift.
M&S Gift Card
1. Where can I use my e-gift card?
You can use this online at marksandspencer.com and in all M&S stores in the UK, Republic of Ireland and the Channel Islands. Excluding BP Connect stores.
2. Where do I find my gift e-gift card PIN?
Your gift card or e-gift card PIN is a four or five-digit number, this is featured on the PDF e-gift card attachment we sent to you.
3. How can I check my gift e-gift card balance?
You can check the balance of your gift here(Link opens in a new tab)
4. How long is my e-gift card valid for?
Your e-gift card is valid for 2 years from the last spend on it. If you don't use it within the 2 years, any remaining balance will be cancelled.